A) GENERAL TERMS
A1. The following terms and conditions of sale apply to all products offered through the web site www.isabeauj.it owned by Isabella Galli, with headquarters in Monza in via Bergamo 22 / a – tax code GLLSLL81A67M052A item VAT no. 09,561,230,963.
A2. In this text the terms used “us or ISABEAU” means Isabella of Isabella Galli and “You or the Customer” indicates yourself, that is the customer.
The terms and conditions herein, together with the order confirmation, constitute the contract between you and us for the supply of the products. No other conditions or terms can be applied, unless prior written agreement by e-mail is made between you and us.
A3. The contract between you and us,specifies using our web site www.isabeauj.it , and the customer access page, outlines the formal buying procedures for the Buyer of the purchase of goods.
The sale through our web sitewww.isabeauj.it is aimed solely at physical persons (consumers) who are of 18 years of age and for purposes that may be considered essential to their business.
B) PRODUCT DESCRIPTION AND PRICES OF GOODS PURCHASED
B1. ISABEAU staff describes and displays the products of their own manufacturing as accurately as possible by ensuring that the products on the site correspond to the descriptions given in the illustrations of the product, for workmanship and quality of materials. We choose carefully photographs that represent true colours and are the most like the reality. Sometimes however, the colours may vary based on the devices used for site.
Any further questions or information can be met by contacting our Customer Service at the following address: info@ISABEAUj.it
The price of the products is understood to include all taxes and duties. Shipping costs and any additional charges (e.g. customs clearance) are excluded.
All prices on ISABEAU’s website are expressed in Euros.
C) MAKING AN ORDER
C1. To be able to make an order you must be of age and be reachable by phone.
C2. An order can only be made after registering at www.isabeauj.it . By completing the on-line form in our catalogue and the subsequent submission of this form, a summary of the order will be displayed, and thus includes the following information: the price of the item(s) purchased the shipping costs, any additional charges, terms and conditions of payment, the address where the goods will be delivered and delivery times. In addition, all information provided by the customer will be summarized on the completion of the order form.
C3. At the end of the purchase procedure, we will send you an Order Confirmation email with the order identification number, in which you specified the products you requested.
Any order form submitted to our site is to be understood as your express wish to purchase the products in the order. No purchase agreement is deemed to complete until we have received and accepted your order.
Acceptance of Your Order comes from us when you receive our Order Confirmation number.
D) PAYMENT METHODS
D1. The products you purchase may be paid for by choosing one of the options available on the www.isabeauj.it website.
D2. If the payment is not successful the order will be cancelled.
D3. The merchandise will be ready for shipping only after receiving the payment.
D4. Our website guarantees maximum security for credit card users and online payments.
D5. Payments by credit card can be made in total security through PayPal.
D6. If you opt for wire payment through the bank, once the option is selected, you will be provided with our Banking Coordinates; for wire transfers, you must indicate the Order Confirmation Number detectable by the Order Confirmation form.
D7. If we do not receive payment on funds available within 30 days of the date of your order, the order will be cancelled.
E) SHIPPING AND DELIVERY
E1. ISABEAU handles deliveries throughout Italy and around the world with a contribution to varying shipping costs by geographic area. The products you purchase will be sent to the address indicated on the Order Confirmation form that you completed using our on-line Order Form.
E2. Shipment times may vary from date of purchase to 15 working days from confirmation of the order. In cases that, we, are not able to deliver within this deadline, you will be given notice by email.
E3. The terms we have indicated for the delivery of the products in the Order Confirmation is however intended purely indicative and not rigid, hence our intention is to fulfil the order in a timely manner.
E4. We urge the client to check that the number of packages (number of parcels) indicated on the courier’s delivery order form corresponds to the number of packages actually delivered and that the parcel(s) is/are intact, not damaged or wet when the goods are delivered.
E5. Only after such verification will the Customer have to sign the delivery form, and thereafter no objection can be made to the external characteristics of the goods (parcels) delivered to him in relation to the purchased goods.
E6. In case there is no match between the order and the delivery, as described above, the client must not accept the goods and is strongly advised to dispute the problems directly to the courier and provide immediate notice of the problems to ISABEAU.
E7. When the products purchased have been sent to our courier you will be sent an email confirmation number of the shipment. In any case, the accompanying receipt will proof of our delivery to the courier.
E8. We suggest that you provide an address where the goods ordered will be accepted on the date of delivery in order to avoid unpleasant inconveniences.
F) LAWS AND JURISDICTION
F1. The following Terms of Sale are governed by Italian Law and must be interpreted by applying the rules and guidelines indicated below.
F2. All disputes arising in connection with these Conditions of Sale shall be subject to the exclusive jurisdiction of the Italian courts, in particular at the Forum of Monza.
G) PROTESTS, SUBSTITUTIONS AND RESTITUTIONS
G1. ISABEAU staff guarantees the full satisfaction of your requests and purchases.
G2. Upon delivery, the Customer is required to carefully examine the goods received and to communicate by email at firstname.lastname@example.org within 5 (five) days of receipt of goods the problems in detail and the possible defects encountered or to oppose any other claim related to the products received.
G3. Any disputes of any kind, such as the non-conformance of the product you ordered or the damage to it, must be reported in writing in the following manner:
Send an email to email@example.com 5 days of the receipt of the goods, specify the order number and attach photos of the damaged products.
G4. In the event that the Customer does not make such communication, the products will be considered definitively accepted and conforms to what is required on the order form.
G5. It is understood that the Customer will have to refuse delivery of damaged packages to the courier and immediately inform ISABEAU of the incident; otherwise, the goods delivered will be deemed to be accepted on a regular basis in the conditions in which they are located.
G6. In the case of disputed goods, ISABEAU reserves the right to replace the goods at its own expense or to credit the amount of broken goods.
H) RIGHT OF WITHDRAWAL
H1. It is possible to avail of the right of withdrawal, according to law, within 14 days from the date of receipt of the property by written notice (recommended A.R.) at ISABEAU of Isabella Galli – Via Bergamo 22 / a, 20900 Monza. The communication must contain the will to make use of the right of withdrawal, product description and order number, as well as a copy of the delivery document. H2. The communication must also be sent by e-mail to firstname.lastname@example.org .
H3. Only the cost of returning the goods will be borne by the customer.
H4. In the event of the right of withdrawal, the Customer is obliged to return the goods in perfect condition to ISABEAU at his own expense, complete with all the accessories, in the complete original packaging.
H5. Failure to comply with these principles renders the right of withdrawal unenforceable.
H6. Upon receipt of the Return ISABEAU, in order to ensure the integrity of the goods, will reimburse the amount paid by the Customer, excluding shipping costs within 30 (thirty) days of receiving the goods.
H7. EXCLUSION FROM THE RIGHT OF WITHDRAWAL (Article 5, paragraph 3 of Legislative Decree 185/99)
The right of withdrawal applies to physical persons (consumers) who act for purposes that are considered essential to their business..
H8. Therefore, purchases made with VAT are excluded.
Unless otherwise agreed between the parties, the consumer may not exercise the Right of Withdrawal for supply contracts of tailor-made or clearly customized goods or specially ordered goods for the customer. (ES: products with custom engravings, products made with stones provided by the customer).
I) LIMITATIONS OF LIABILITY
I.1 ISABEAU assumes no liability for any negligence due to unforeseen constraints if it fails to execute the order within the terms of the contract.
I.2 ISABEAU will not be held liable to the Customer, except in the case of guilty or gross negligence, for disavowal or malfunctions related to the use of the Internet outside of its’ control or its’ sub-suppliers.
I.3 ISABEAU will also not be liable for damages, losses and costs incurred by the Customer as a result of the failure to perform the contract for causes which are not attributable to him, since the Customer is entitled only to the full refund of the price paid and any incidental charges incurred.
I.4 ISABEAU assumes no responsibility for any fraudulent and illegal use that can be made by third parties, credit cards and other means of payment of the purchased products if it proves that they adopted all the possible precautions based on the best technology of the moment and on the basis of ordinary diligence.
L) CUSTOMER SERVICE
Here are the information to contact us: